FAQs

Discover more about Mau Sac's vibrant universe and colorful products. Explore our FAQ page for answers to your queries about our brand and yoga mats.

Can I use these mats for hot yoga?

Yes, our yoga mats are designed to perform exceptionally well under various conditions, including hot yoga. They feature moisture-wicking technology to keep the surface dry and provide excellent grip, even during the most intense sessions. For hot yoga enthusiasts, we specifically recommend our mats labeled as "hot yoga-compatible" for the best experience.

How do I clean and maintain my yoga mat?

To extend the lifespan of your yoga mat, we recommend cleaning it with a soft cloth and a mild cleanser or specially formulated yoga mat cleaner after each session. Avoid using harsh chemicals, and do not put your mat in the washing machine. For detailed care instructions, refer to the care guide included with your purchase.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Our payment process is secure and encrypted to ensure that your personal information and payment details are protected.

Is it safe to make payments online on your website?

Absolutely. We prioritize the security of our customers' information. Our website uses SSL encryption and follows PCI compliance standards to ensure a safe and secure shopping experience. You can shop with confidence knowing that your data is protected.

How long does shipping take?

Shipping times vary depending on the location. Orders are typically dispatched within 1-2 business days, and delivery times range from 3-7 business days for domestic orders to 7-21 days for international orders. You will receive a tracking number once your order has been shipped, so you can track its progress.

Do you offer international shipping?

Yes, we ship worldwide! Shipping rates and delivery times vary depending on the destination. All applicable shipping options and costs will be displayed at checkout.

What is your return policy?

We stand behind the quality of our products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be in original condition and packaging. Please visit our returns and exchanges page for detailed instructions on how to return your item.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking information. You can use this information to track the progress of your order online. If you have any issues tracking your order, please contact our customer service team for assistance.